Frequently Asked Questions
Orders & Payments
You can place an order by selecting your preferred product, choosing the appropriate size and colour, adding it to the cart, and completing checkout.
No, you can shop as a guest, but creating an account helps you to track orders and manage returns easily.
We accept UPI, credit/debit cards, net banking, Credit note, and Cash on Delivery (COD) and BNPL (Buy Now Pay Later) options.
Yes, COD is available across most pin codes in India with a minimum COD charge.
Absolutely. All payments are 100% safe and processed through trusted, encrypted payment gateways for complete security.
Shipping & Delivery
Orders are usually delivered within 3-7 business days, depending on your location.
Yes, free shipping is available only on prepaid orders. For COD orders, a shipping charge of ₹69 will apply.
1. After your order is shipped, tracking details will be available under the Order History section
in your account.
2. You can also visit the website, click on Track Order, enter your order number, and view the order status.
Yes, we ship orders internationally. You may use our International website for the same -www.shoplibas.com
If your order is delayed, please contact our customer support team with your order ID for assistance. (Customer support details).
Returns, Refunds & Exchanges
Libas offers easy and hassle-free returns within 7 days of delivery on most items. There are few items, called Libas Art items, which are only eligible for exchange.
1. To initiate a return, go to My Orders in My Account section.
2. Go to the Libas website, click on “Raise Return,” and enter your order number along with your registered email ID/phone number.
Refunds are processed within 5–7 working days after your return is approved. For prepaid orders, the refund amount will be credited to the original payment method.
Exchanges are available only on Libas Art products. Return is not eligible for these products.
For Cash on Delivery orders, refunds are processed via NEFT transfer to your registered bank account or UPI ID. After placing a return for a Cash on Delivery order, you can provide bank/UPI details of your choice to receive the refund. Refund will be processed within 5-7 working days after return is approved.
Products & Sizing
You can check the detailed size chart on every product page to help you choose the right fit.
We aim to present colors as accurately as possible. Minor differences may occur due to multiple reasons such as device screen color tint or photographic effect.
Offers, Coupons & Gift Options
You can apply the coupon code at checkout before making payment.
one coupon can be applied per order.
Currently, this option is not available.
Gift cards are available on both website and app. You can purchase one by adding it to the cart and completing the payment.
Gift card can be redeemed by purchasing products on the Libas website/app.
All gift cards are valid for365 days from the date of issue.
Account & Support
Click Sign Up to register using your email or mobile number.
Select Forgot Password and follow the steps to reset it securely.
Our customer support team is available via email, phone, and the Help section on the website.
Our customer support team is available 09:00 AM–07:00 PM (Monday–Saturday).
You can unsubscribe by contacting our customer support team via email or WhatsApp.
If you’re facing login issues, please try
the following steps:
● Verify your login details. Your username is the email ID used during registration.
● Make sure your web browser allows cookies.
● If you’ve forgotten your password, use the Forgot Password option on the sign-in page to reset it.
If you’re still unable to access your account, please contact our Customer Care team and we’ll assist you at
the earliest.
· Earn exclusive Libas Loyalty Points
· Apply discount coupons and cashback offers
· Enjoy faster checkout
· View and track past orders
· Save favorites using the Wish-list
· Receive updates and personalized style recommendations
Yes, you may cancel an order fully or partially before it gets shipped. You can get in touch with our customer
support with your order details and take further steps.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
If your parcel appears damaged or tampered with at the time of delivery, please refuse to accept it and return it to the courier partner along with the original packaging. Kindly inform our customer support team immediately for further assistance.
We offer standard shipping across all products with no minimum purchase value.
Yes, COD is available for orders up to INR 10,000.
Currently, we do not accept international cards for payments.
If return pick-up is not available at your location, you may courier the product to us using a courier service of your choice.
Please ship the item to the following address:
ZIVORE APPAREL PVT. LTD.
B 005, sector 85, Sector 85, Noida, Gautam Buddha Nagar, Uttar Pradesh, India, Uttar Pradesh, 201301
Once the returned product is received and verified, we will reimburse courier charges up to ₹100, upon submission of the original courier bill.